Frequently Asked
Questions at www.rich9

GCash deposits at www.rich9 are typically credited to your gaming account within a few minutes. In most cases, the funds appear instantly. If your deposit has not reflected after 15 minutes, please contact our 24/7 live chat support with your GCash transaction reference number and our team will resolve it promptly.

To withdraw from www.rich9, log in to your account and navigate to the Cashier section. Select your preferred withdrawal method — GCash, Maya, or bank transfer — and enter the amount you wish to withdraw. Withdrawals are processed to the same payment method used for your deposit. GCash and Maya withdrawals are typically processed within 1–3 hours; bank transfers may take 1–2 business days. Your account must be fully KYC-verified before withdrawals can be processed.

www.rich9 is designed to be accessible for Filipino players at all budget levels. The minimum deposit amount is ₱100 for GCash and Maya transactions. Bank transfer minimums may vary depending on the bank. For withdrawals, the minimum amount is ₱200. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional verification for security purposes.

www.rich9 does not charge any fees on deposits or withdrawals. However, your bank or e-wallet provider (GCash, Maya) may apply their own transaction fees. We recommend checking with your payment provider for their current fee schedule. All amounts credited to your www.rich9 account are in Philippine Peso (₱) with no hidden deductions on our end.

A wagering requirement (also called a playthrough requirement) means you need to bet your bonus amount a certain number of times before you can withdraw the bonus or any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less.

Yes. www.rich9 regularly runs promotions for existing Filipino players, including reload bonuses, cashback offers, free spins on featured slots, sports betting boosts, and seasonal campaigns tied to Philippine holidays and major sporting events. Players who have opted in to marketing communications will be notified of new promotions via SMS or in-app notification. Note: players on a self-exclusion or cooling-off period are automatically excluded from all promotional communications.

Yes, you can forfeit an active bonus at any time through your www.rich9 account settings under the Bonuses section. Be aware that forfeiting a bonus will also remove any bonus-derived winnings that have not yet met the wagering requirement. Your real-money balance will remain unaffected. If you are unsure whether to keep or cancel a bonus, contact our 24/7 live chat support for guidance before making a decision.

To activate self-exclusion, log in to your www.rich9 account and go to the Responsible Gaming section in your account settings. Select "Self-Exclusion" and choose your preferred duration: 6 months, 1 year, 3 years, or permanent. Once confirmed, your account will be locked immediately for the selected period. Self-exclusion is irrevocable for its duration — it cannot be reversed upon request. You will also be removed from all www.rich9 marketing communications during this time.

No. www.rich9 is strictly for players who are 21 years of age or older. Beyond the age requirement, gambling is not recommended for individuals who are in financial difficulty, have a history of problem gambling, are experiencing mental health challenges, or are in recovery from addiction. If you are unsure whether gambling is right for you, please speak to a professional counsellor before playing. Gambling is addictive. Know when to stop.